Our privacy policy.

The Old Record Shop - personalised gifts & record search service

Our privacy policy

We are committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

INFORMATION ABOUT YOU
This refers to information such as your name and contact details that you supply us or is supplied to us, including any information about other persons on your order. Your information is collected when you request information from us, contact us (and vice versa) or place an order with us. You are responsible for ensuring that other persons with details on your order are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.

Our Use of Your Information
We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner. We may also disclose your information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business, risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.
Some of your information may be considered “sensitive personal data” under the Data Protection Act 1998. If you do not agree to our use of your information, we cannot do business with you or accept your order.

Direct Marketing Material
We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions.
You may indicate your preference to also receive our direct marketing material for the above purposes by post or e-mail when you submit a request to us from this website, or to our staff at the time you first supplied us your information.
If do not wish to receive such information or would like to change your preference, please refer to “Your Rights” below.

Your Rights
You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
You have the right to ask via e-mail to sales@old-record-shop.co.uk not to receive direct marketing material about our products and services. Once properly notified by you, we will take steps to stop using your information in this way.

Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

USE OF 'COOKIES' AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may use “cookies”. A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link.

AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

MONITORING
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.

SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect your information.

CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy.

This Privacy Policy was last updated: October 2008